The Ministry of Civil Aviation has directed airlines to reserve up to 60% of seats free of extra charges in situations like delays, cancellations, and denied boarding.
The latest directive reinforces strict implementation of the passenger rights framework, ensuring travelers are not forced to pay additional costs during unexpected disruptions. Airlines have been instructed to provide seamless alternatives such as free rebooking, compensation, and necessary assistance wherever applicable.
The ministry has clearly warned that failure to comply with these norms will invite strict action, signaling a tougher stance on passenger grievances and service standards.
This decision is expected to bring major relief to air travelers, many of whom frequently face last-minute changes and added expenses. While passengers welcome the move, airlines may need to rethink pricing and operations to meet the new requirements.
With this step, the government aims to boost passenger confidence and ensure fair, transparent, and accountable air travel across the country.
